INFO & T&Cs
CANCELLATION POLICY
We understand that sometimes unexpected things come up and you may have to cancel your appointment. By notifying us as early as possible, this will allow us to fill your available spot.
Should you need to amend your booking, cancel or reschedule your appointment, we ask that you give us at least 48 hours notice. If notice is given less than the required 48 Hours, a fee of 50% of the appointment will be charged. Payment must be made before rebooking and can be made over the phone or via bank transfer.
If you have made a deposit, the deposit will be retained.
Extreme circumstances will be taken into consideration.
By making an appointment with us, you are agreeing with our cancellation policy.
We thank you for your cooperation and on-going support.
NO SHOW
If you fail to show up for your appointment without communication, your captured card will be charged 100% of the treatment cost and no future bookings will be accepted.
RUNNING LATE
If you are late, this may result in your appointment being shortened, with the full treatment cost still being incurred or even rescheduled.
GIFT CARDS
Valid for six months. Gift Cards cannot be redeemed or replaced after their expiry date. All gift cards and e-vouchers are non-refundable, can only be redeemed against treatments and cannot be exchanged for cash. They are not valid with any other offer at Palm Beauty Aesthetics and must be used by one person in one visit. Palm Beauty Aesthetics is not responsible for replacing lost/stolen/expired vouchers. Gift cards can be collected or delivered for a fee.
PAYMENT
Cards and cash accepted. If paying in cash please bring the exact amount.
DISCOUNTS/PROMOTIONS
Discount/promotions can only be used on singular, full-priced treatments. They are not valid with any other offer, product or treatment course.
REFUND POLICY
Palm Beauty Aesthetics do not offer refunds for any completed services, however, if you are in any way dissatisfied with any aspect of your experience, please contact Palm Beauty Aesthetics as soon as possible and we will do our best to satisfy.
PRIVACY POLICY
our privacy is important to us. It is Palm Beauty Aesthetics policy to respect your privacy regarding any information we may collect from you across our website and other sites we own and operate.
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. We don’t share any personally identifying information publicly or with third-parties, except when required to by law.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.